Support
Help with
RelicPack.
Find an answer or report a problem.
Quick checks
Before sending a report.
Try these steps first.
- A shared confirmation did not appearOpen RelicPack and look in the Inbox. If it is under Not imported yet, tap Try Again. On iPhone and iPad you can share several links at once, but only one PDF, image or piece of text at a time, up to 50 MB. On a Mac, use Paste from clipboard or Add a PDF or Image File in the Inbox.
- A flight's times look wrongCheck the time zone under Departs and Arrives. Picking the airport from the list sets it for you; typing a name does not. If you used Estimate arrival from duration, check the arrival against your booking.
- An attachment will not openAttachments are PDFs and images up to 50 MB, copied to your other devices when iCloud sync is on. If one says it isn't on this device, give it a few minutes to sync, then attach the original again.
- A change or shared trip hasn't arrivedIn Settings, check that iCloud sync is on, then sync now. To join a shared trip, open the invitation, choose Join Trip and keep RelicPack open until it says you're in. Joining is free.
- Bookings aren't in CalendarIn Settings, allow full Calendar access, then choose a calendar in the trip's settings. Publish from one device only. A calendar you can't write to pauses publishing for that trip.
- A widget says Open RelicPackOpen RelicPack once after installing or updating it. The widgets fill in after the app has opened.
- Something was deleted by mistakeTrips and items stay in Recently Deleted for 30 days, with their checklists and attachments. Find it in Settings, or under Go on a Mac, where Undo also brings back the last change.
- Premium is missingUse Restore Purchases in Settings while signed in to the Apple Account that bought it, or one in the same Family Sharing group.
Report a problem.
Only the developer can read your report. Include your device, app version and the steps that led to the problem.
